Welcome to Moonwake Studioz! If your question isn’t answered here, email me at [email protected]
Orders & Shipping
How long does processing take?
Processing is typically 1–3 business days before shipping.
During product drops, conventions, or busy periods, processing times may be a bit longer. Thank you for your patience!
Where’s my tracking number?
Tracking information is emailed once your order ships.
Can't find it? Check your spam folder or search your inbox for "Moonwake Studioz." Still having trouble? Email me and I'll be happy to resend it.
I typed the wrong address!
Please message me as soon as possible with the correct address.
If your order hasn't shipped yet, I'll update it right away. If it has already been shipped,
I'll do my best to help, but I may need to wait and see what happens with the package first.
Feel free to reach out if this happens! I'm always happy to work with you to find the best solution!
Products
Will items restock?
Usually, yes! Fan favorites often return, though limited-run items may not be restocked. Follow my Tiktok (moonwakestudioz) for updates!
Keychain & sticker care
Stickers are water-resistant and work best on smooth, clean surfaces.
Keychains are designed for everyday use, but avoiding heavy scratching and prolonged water exposure will help keep them looking their best.
Do you take commissions?
Yes! I typically have commissions open. Check my VGen (@moonwake) or socials (all my links!) for my current availability~
My order arrived damaged. Help!
Please email me within 7 days of delivery with your order number and clear photos of both the packaging and the damaged item.
I'll review the issue and provide a replacement or refund when appropriate!
